DAS Call.
Every conversation becomes management insight.
DAS Call automatically collects every call from your phone system, transcribes it with AI and analyzes each conversation: call type, sentiment, complaints, questions, agent performance and urgency. On top of that it adds concurrent-call load analysis, agent scorecards and period-based management reports. The result is not a pile of recordings waiting to be heard, but a clear action view leadership can read from today to the whole year. It runs on top of your existing phone infrastructure, without changing your number or PBX.
Independent of any PBX brand; it runs on top of phone infrastructures that produce call recordings.
Every conversation becomes an action.
You do not wait to listen to recordings; the conversation is transcribed, classified and the point that needs attention is surfaced.
Who answers how, in one table.
Each agent's sentiment, complaint and performance distribution is measured with a score; you read where someone struggles without listening to recordings.
How many calls landed at once, how long did they wait?
Concurrent-call and queue-wait analysis makes peak hours and capacity gaps visible.
For businesses with high call volume but little visibility into what is said.
Businesses where demand arrives by phone
In sectors like clinics, service, education and real estate where customers mostly call, it makes the outcome of every call visible.
Management that wants to measure agent performance
Who answers how, which conversation turns into a complaint, which agent loses an opportunity — read without listening to recordings.
Teams whose call volume is too large to track manually
Instead of listening to hundreds of conversations one by one, they are managed in a classified and summarized view.
One panel from call collection to concurrent load, agent scorecards and management reports.
Core call-intelligence modules are common to every organization; operational modules go live according to the organization's flow. All modules share the same call record.
Call Sync
Call detail records (CDR) and audio files are collected automatically from the phone system, without duplicates; missing days can be backfilled.
AI Transcription
The conversation is transcribed; caller and agent speech are marked separately.
Call Classification
Each conversation is separated into types such as appointment, information, complaint, sales or cancellation.
Sentiment Analysis
The tone of the conversation is labeled as positive, negative or neutral.
Urgency Tagging
Conversations requiring an urgent callback are marked high, medium or low.
Complaint & Question Extraction
Complaints and questions raised by the customer are extracted as separate items.
Agent Performance
The agent is recognized from within the conversation; greeting, routing and closing quality is rated good/medium/poor.
Agent Scorecard
Each agent's score, call count, sentiment distribution and complaint count are gathered in one scorecard.
Agent Matching
The name found in the transcript is matched against the canonical agent list, preventing wrong attribution.
Call Detail
A single conversation shows AI badges, summary, audio player, transcript, complaints, questions and tags in one view.
Attention Filter
Calls with negative sentiment, poor performance, high urgency or complaints are surfaced first.
Concurrent Call Analysis
How many calls landed at once, the busiest hour and how long the queue waited — load and capacity visibility.
Period Analytics
Today, yesterday, week, month or year: total, answered, missed, unique callers, average duration and hourly distribution.
Management Report
Period-based call volume, attention-required calls, sentiment and type distribution, top items and agent scorecards in one report.
Role-based Access
Module and data-level permissions separated for agent, reception, analytics and management roles.
Lead Management
Web and form requests are gathered in one list; status is updated, notes are added, and data is exportable.
Appointment Lead List
Leads marked as appointment requests are tracked separately; status flows new → contacted → appointment → completed.
Conversion Funnel
Potential-customer leads from ad and messaging channels tracked by source, stage and win rate.
Follow-up Call List
Daily call tasks and status records for patients who must be called back at defined day-after and control cohorts.
Job Application Management
Career applications tracked by group, status and evaluation note; CVs are downloaded securely.
The moment a call ends, data reaches the management view.
Calls are collected automatically
Call detail records and audio files are pulled from the phone system every day; duplicates are skipped and missing days are backfilled.
Transcribed and analyzed
AI transcribes the conversation; call type, sentiment, complaints, questions, urgency, agent name and performance are extracted.
Reports and scorecards are built
Period-based call volume, attention-required conversations and agent scorecards are delivered to leadership in one table.
Call data belongs to the business.
DAS Call keeps call data in a data layer under the organization's own control and observes personal-data discipline in AI usage.
PBX-independent setup
It runs on top of phone infrastructures that produce call recordings; no number or operator change is required.
Compliance discipline
Access is separated by role; personal-data masking is applied in analysis, and records are not exposed to uncontrolled third parties.
Your own data layer
Transcripts and analyses are kept in the organization's own database; data ownership stays with the business.
Short answers.
Do we need to change our phone system to use DAS Call?
No. DAS Call runs on top of your existing PBX or phone infrastructure that produces call recordings; you do not need to change your number or operator.
How are conversations analyzed?
Recordings are first transcribed with AI; then call type, sentiment, complaints, questions, urgency, agent name and performance are extracted automatically.
How does it measure agent performance?
The agent is recognized from the self-introduction part of the conversation and matched against the canonical agent list. Greeting, routing and closing quality is rated good/medium/poor; each agent's score, sentiment and complaint distribution is gathered in one scorecard.
Can we see calls landing at the same time?
Yes. Concurrent-call analysis measures peak hours, the peak point and queue wait times, making capacity gaps visible.
Can we see missed calls?
Yes. Unanswered, busy and failed calls are flagged separately; attention-required calls are surfaced in the report.
Is there role-based access in the panel?
Yes. Module and data-level permissions are separated for agent, reception, analytics and management roles; each role sees only the views assigned to it.
Where is call data stored?
Transcripts and analyses are kept in a data layer under the organization's own control and processed with personal-data masking principles.
Let us turn your calls into management insight.
In the first call, we listen to your current call flow and define which analyses go live in which order.